Privacy policy.

Who we are

Trinetrix360 is a digital agency based in India. We design and build websites and online stores, and run branding, SEO, advertising and social media for our clients. This policy explains what personal information we collect through trinetrix360.com, why we collect it and what you can do about it.

It covers this website only. Work we do for a client is covered by the agreement we sign with that client.

What we collect

We collect information in three ways.

• Enquiry and quote forms: your name, email address, phone number, country, company name, the service you are interested in, your website address and the message you write.
• Free SEO and design audits: the website address you enter, and a competitor’s address if you add one. If you ask for the report by email, we also collect your name, email address and phone number.
• Automatically: your internet address (IP), the page you first landed on, the page that sent you here, and campaign tags from the link you followed (for example from a Google or Meta ad).
• Through the Meta Pixel: which pages of this website you open, with your internet address and browser details. This goes to Meta (see “Cookies and tracking” below).
• Through Microsoft Clarity: how you use the pages you open, such as where you click, how far you scroll and how you move through the website, with your internet address, browser and device details. This goes to Microsoft (see “Cookies and tracking” below).

We do not ask for payment card details, government ID numbers or other sensitive information on this website. Please do not send them through our forms.

How we use it

• To reply to your enquiry, prepare a quote and arrange a call.
• To run the audit you asked for and send you its report.
• To understand which pages and campaigns bring enquiries, so we can improve the website.
• To measure how our ads on Facebook and Instagram perform, and to show our ads to people who have visited this website.
• To protect the website from spam and misuse, for example by limiting how many forms or audits one internet address can send.
• To meet our legal and accounting duties.

We use your details because you asked us to (you sent an enquiry or ran an audit), or because we have a fair business reason such as keeping the website secure. We do not add you to a marketing list unless you ask us to.

Cookies and tracking

We use the Meta Pixel, a tool from Meta (the company behind Facebook and Instagram). It sets cookies in your browser and tells Meta which pages of this website you opened, along with your internet address and browser details. We use it to see how our ads perform and to show our ads to people who have visited the website. Meta may also use this information as its own privacy policy describes.

You can limit this in the ad settings of your Facebook or Instagram account, or stop it altogether with your browser’s privacy settings or a content blocker. The website works the same without it.

We also use Microsoft Clarity, a tool from Microsoft. It sets cookies in your browser and records how visitors use this website: the pages opened, clicks, scrolling and mouse movement. From this it makes heatmaps and replays of visits, which we use to find and fix parts of the website that are confusing or broken. Clarity hides what is typed into form fields in these recordings by default. Microsoft may also use this information as its own privacy statement describes. You can stop it with your browser’s privacy settings or a content blocker.

We do not use any other advertising or analytics tools on this website.

We also save one small note in your browser’s own storage: the first page you landed on, where you came from and any campaign tags. It stays on your device for up to 30 days and is sent to us only if you submit a form. You can remove it at any time by clearing your browser’s site data.

Services we embed or link to, such as Google Calendar and WhatsApp, may set their own cookies when you use them. Those are covered by their own policies.

Who we share it with

We share information only with the services that help us run this website, and only as far as they need it:

• Hostinger, which hosts the website, its database and our email.
• Google, for three things: PageSpeed Insights tests the website address you enter in an audit; Gemini writes the plain-words summary from the audit’s findings; and Google Calendar handles call bookings, including the name and email you give when booking.
• Meta, through the Meta Pixel described above.
• Microsoft, through Microsoft Clarity described above.
• WhatsApp, if you choose to message us there.

These companies may process information outside India. We may also share information if the law requires it, or to protect our rights and the safety of our users.

How long we keep it

We keep enquiries and audit records for as long as we need them to reply, do the work and keep proper business records, and then delete them. If you ask us to delete your details sooner, we will, unless the law requires us to keep them.

How we protect it

The website is served over an encrypted connection (HTTPS). Enquiries and audit records are stored on our hosting account, and only our team can see them, behind a login. No system is perfectly secure, but we take reasonable care, and we will tell you if a breach puts your information at risk.

Your rights

You can ask us to:

• tell you what information we hold about you and give you a copy;
• correct anything that is wrong or out of date;
• delete your information;
• stop using your information, where you earlier agreed to it.

Email us from the address you used and we will reply within 30 days. If you are not satisfied with our answer, you can complain to the data protection authority where you live.

Children

This website is meant for businesses and adults. We do not knowingly collect information from anyone under 18. If you believe a child has sent us their details, tell us and we will delete them.

Changes to this policy

We may update this policy when the website or the law changes. The date at the top shows the latest version. If a change is significant, we will say so on this page.